2019 is an extraordinary year.

 

Due to the pressure of safety and environmental protection and the turbulence in Hong Kong, our customers are in a more strict regulatory environment, and its export channels have become complex and changeable;

 

Trade war, economic downturn, cost increase, customers continue to compress logistics costs;

 

When ships use low sulfur oil, they need to change their engines and ship schedule. The short-term fluctuation of transportation capacity is even reduced, and the fluctuation of freight rate is frequent;

 

The appreciation of USD, the fluctuation of exchange rate, the strict supervision of foreign exchange by banks, the complicated process of payment and purchase of foreign exchange, etc,

 

It can be said that the external environment has been challenging for more than a decade.

 

Inside CAPTAIN, we have adjusted our departments and personnel, strengthened our marketing force,

The increase of new customers, new products and new orders has brought new challenges to our work.

In the face of new customers and new problems, sales needs to constantly study and explore, and then patiently and carefully explain and persuade;

Customs inspection, change of export channels and adjustment of some suppliers, frequent fluctuation of freight, fluctuation of exchange rate, warehouse explosion, etc

 

It has brought great challenges to business work. Every shipment requires scheme design and constant comparison of cost and risk control;

 

New orders, new customers, new products and new suppliers all need to be run in and checked frequently, which makes the operation more difficult. In addition, in the second half of the year, the operation Department was not supplemented by personnel, and the operation director worked overtime for a long time;

 

With the increase of orders, the financial workload increases accordingly, whether it's collection and payment, reconciliation and write off, account making and tax declaration, etc,

 

In addition, the reduction of the working efficiency and the increase of the error rate of the operation Department also increase the difficulty of the follow-up work of the finance department;

 

Describe our 2019 with one word, that is "difficult". 2019 is really too difficult!

 

Everyone is working hard!

 

Fortunately, in 2019, our performance is the best in 10 years.

 

This year, the number of our customers increased by 50%, the volume of goods increased by 35%, the single volume increased by 25%, and the performance increased by 30%.

 

Key indicators, all over 25% year-on-year growth, we have become bigger!

 

The profit proportion of top 10 customers decreased from 64% to 55% (the proportion of first customers decreased from 16% to 9%).

 

More reasonable customer structure, more diversified DG categories, more optimized supplier structure, we become stronger!

 

This achievement, very rare, with a word is "excellent", excellent!

 

And all this is the result of the joint efforts of all of you and ten of you.

 

It's sales's continuous phone contact, wechat and customers say hello from time to time: Hello, what are you busy with?

 

Cheeky, with a smile to deal with the customer's indifference, a single vote for a cabinet, obtained;

 

It is the constant cost comparison of business, and the suppliers fight wisdom and courage, with smart hands to quickly press the calculator repeatedly calculated;

 

Is the operation of a mail, a character, a careful check of the cost of careful entry obtained;

 

It's the financial department's patience, repeated correction and comparison of each expenditure income,

 

Braved the cold and heat, the wind and the sun, sweating in long lines, one day after another run the bank to get the tax bureau;

 

It's colleagues in the dead of night, even at 3 a.m., on weekends and afternoons,

 

Working overtime during the rest, love and parent-child activities of others;

 

CAPTAIN's employees, for each customer every shipment after a lot of effort to get;

 

Some hard work, the customer saw, also felt!

 

There are also some hard work that customers and bosses can't see. It's the work of colleagues behind the scenes, which is unknown!

 

This kind of fighting spirit of CAPTAIN has won the respect of customers and suppliers, as well as the hearts of customers,

 

Today, I am very proud to stand here and say to you: we are great!

 

Looking forward to 2020, I think we still have a lot of work to do,

 

We need to develop, we need to make progress, we need to organize overseas, and further strengthen the construction of marketing team;

 

We need to further optimize the structure of shipping companies and suppliers to reduce freight rates and production costs;

 

We need to increase the staff of the operation Department, improve the working efficiency, improve the service level, reduce the error rate and reduce overtime;

 

We need to improve and optimize the company's management system and performance system, and further improve the welfare of employees;

 

We also need to travel, study, grow and improve!

 

...

 

There is a long way to go, but we are 100 times confident!

 

I believe that CAPTAIN, with the joint efforts of colleagues and in the tide of reform and opening up, will go further!

 

Gradually become the most professional and excellent dangerous goods logistics service provider in South China!

 

Colleagues, change starts from our own heart,

 

Start with the little things around us!

Give customers a smile,

Give a greeting to colleagues,

Less harsh, more understanding,

Take more responsibility for others' mistakes,

Be patient with others' delay,

How big our heart is, how big our stage is!

 

Colleagues, each of us should keep learning. Please keep up with CAPTAIN,

 

We should not let it go, we should have our own dreams!

We should pursue progress!

 

Come on, let's go,

To CAPTAIN's bright future, cheers!